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Ordering

Order Confirmation
Once your order has been completed you will be shown an order confirmation screen, which lists the date of the transaction, payment method, our reference and your reference. We would recommend that you print out this screen for your records.

Order History
Your Order History lists all your orders and saved enquiries, for the past 12 months. Your Order History can be searched with a number of filters:

Your Order Number
Our Reference
Description of products in your order
The date range to search.

Additionally, you can choose how many results are displayed on each page, and if you are an account holder, or member of an account, you may also search individual order histories, or the account as a whole.

Order History shows the status of all orders, Completed, In Progress, Cancelled, or Enquiry.

You may add whole orders from your order history to your basket, you may also add individual lines to your basket, and convert enquiries to orders.

View
View the details of your order. This will show a line by line breakdown of your order.

Add
Add the whole order to your basket. Each steel or non-ferrous* line from the order will be appended to your current order.

Replace
Replace your basket with the selected order. You will lose all the products that are currently in your basket when they are replaced with all steel or non-ferrous* lines from the selected order.

* Lines that can be added to your basket are limited to those items which have processing within the scope of the Website to provide, at present for example, complicated cutting requirements will not be added to your basket using either of the methods described above.